Reviews can help a future client understand an experience, but health and helping professions require special care. The right process depends on your profession, regulator, location and the sensitivity of the relationship.
Written by Danique Motzheim, Founder of BYOU Wellbeing · Published 2026-09-21 · Updated 2026-09-29
Check professional rules first
Some therapists and regulated professionals face restrictions on requesting testimonials. Review applicable ethical codes, privacy duties and platform policies before asking.
Avoid pressure and incentives
Do not make a review a condition of service or offer a reward for positive wording. Ask neutrally, make participation optional and allow the client to decline without consequence.
Protect privacy
Never reveal that someone is a client without appropriate permission. Do not repeat sensitive details in a public response, even when the reviewer mentioned them first.
Keep reviews authentic
Publish real feedback through an auditable process. Do not edit the meaning, combine several clients into one testimonial or create placeholder reviews while waiting for genuine ones.
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